FAQ’S
Frequently Asked Questions
General / About NexZ Agency
NexZ Agency is a full-service digital agency specializing in high-impact design, expert web development, strategic digital marketing, and intelligent automation. We help businesses and individuals establish a powerful online presence and achieve measurable growth.
Our core differentiators are our commitment to tailor-made solutions, a results-driven methodology, transparent communication, and a passionate team dedicated to innovation and client success. We focus on building long-term partnerships, not just completing projects.
Yes, we partner with a diverse range of clients, from startups and small businesses looking to establish their digital footprint to larger enterprises seeking to optimize and scale their existing platforms.
Services Specific Questions
Absolutely. We offer end-to-end web solutions, covering everything from intuitive UI/UX design and custom development to robust e-commerce platforms and ongoing maintenance.
Our graphic design services include brand identity (logos, style guides), UI/UX design, print and digital collateral, custom illustrations, character design (including specific styles like Manga or Furry Art upon request), and social media graphics.
Yes, SEO (Search Engine Optimization) is a core part of our digital marketing strategy. We implement on-page, off-page, and technical SEO tactics to improve your search rankings and drive organic traffic.
We offer comprehensive social media management, including strategy development, content creation, scheduling, ad campaign management, and performance analysis across various platforms.
Our content writing services cover a wide range, including website copy, blog articles, email newsletters, social media posts, video scripts, ad copy, and engaging brand storytelling.
Chatbots can significantly enhance customer service by providing instant support, automating lead qualification, personalizing user experiences, and streamlining internal workflows, leading to increased efficiency and customer satisfaction.
Yes, we specialize in video editing and asset creation for streamers and content creators, including promotional videos, social media clips, motion graphics, and post-production for various platforms.
Process & Timeline
Our process generally follows four key phases: 1) Discovery & Strategy, 2) Wireframing & User Flows, 3) Hi-Fidelity & Visual Design, and 4) Development & Delivery. We maintain transparent communication at every stage.
Project timelines vary based on complexity and required features. A standard informational website can typically be completed within 1-3 weeks. More complex projects, such as e-commerce platforms or custom applications, generally take 1-3 months, with larger, highly intricate projects extending to 3-6 months or more. We always provide a clear, detailed timeline after our initial discovery phase.
We'll typically need to understand your business goals, target audience, brand guidelines (if any), preferred style/aesthetics, existing assets (logos, content), and any specific functional requirements. Our discovery phase is designed to gather all necessary details.
We prioritize clear and consistent communication. We typically use a dedicated ticket system (like Discord for NexZ Agency), regular check-ins, scheduled meetings, and collaborative tools to ensure you're always informed and involved. In some cases we use Slack for proper discussion about the project.
Pricing & Payment
Our pricing is project-specific, based on the scope, complexity, and resources required. We offer custom quotes after a thorough discovery call to understand your needs. We focus on delivering maximum value and ROI.
For most projects, we prefer a fixed-price model to ensure budget predictability. However, for ongoing retainers or very flexible scopes, hourly rates or phased payments can be arranged.
Typically, we require an upfront deposit (e.g., 30-50%) to commence work, with subsequent payments tied to project milestones. Final payment is due upon project completion and before final file delivery/launch.
Post-Launch & Support
Yes, we offer various support and maintenance packages, including website updates, security monitoring, performance optimization, and technical troubleshooting to ensure your digital assets continue to perform optimally.
Absolutely. We aim to build long-term relationships. Whether it's adding new features, expanding content, or redesigning sections, we're here to support your evolving digital needs.